Hey there, I’m Chloë.
I strive to create human-centric products by advocating to solve real problems for the humans that will use them.

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My motto is: Teach, Play, Create.

I live by this motto by teaching and facilitating design workshops, bringing elements of play into my work, and creating and implementing new ideas.

I care deeply about the impact a product or service will have on the person using it, and how they will experience and potentially benefit from it.

My process.

Research & Strategy

This phase aims to unpack and understand the problem before deciding whether it’s worth solving. I do this through requirements elicitation, stakeholder and user interviews, UX audit, benchmark analyses, and other human-centred research techniques.

Research Findings Analysis

Capture and analysis of research findings in order to find patterns and key insights that will help identify the problem at hand and key user pain-points.

Information Architecture

In this phase, the focus is on understanding the user’s mental models and defining an information architecture and user flow that meets their needs.

Workshop Facilitation

Facilitation of playful co-creation workshops to help frame the problem and brainstorm new and innovative ideas that could serve as a potential solution.

Product Design

Sketching out of design iterations with reference to industry standards and best practices, followed by high fidelity design and design critique.

Usability Testing

Test design decision-making by asking users to run through a prototype according to certain scenarios and tasks in order to gather feedback and insights from them.

Who I’ve worked with.

Featured work.

Vehicle tracking application for Volkswagen Group dealerships.

Recommendations.

  • “Chloë is by far the most dedicated and action-oriented designer I’ve ever worked with. I had the privilege to work with her at Volkswagen and she was an inspiration for me since day one. She’s the one you can always count on, because leading is just natural for her, which she always does in a kind, clear and methodical way. She’s great in everything she does as a product designer, but she stands out even more when facilitating workshops and group sessions — she’s a great communicator, and it’s amazing to witness her enthusiasm and all the engagement it creates. It was a pleasure to work with her and I really hope we get to do it again.”

    Carla Musa
    Lead Product Designer at Jeeves

  • “Chloë is a great product designer with strong research skills; and action oriented. While working together she was a key element on the discovery of pain-points being able to unpack and organise findings in a visual and clear way. She is also an easygoing and friendly peer, naturally gathering the team for design critiques/sync - she was able to collect inputs from all and convert it into visual deliverables that were fundamental to the conception and build of the product. Chloë can definitely thrive and make a difference on a product team!”

    Pedro Couto
    Senior Product Manager at Hala Systems

  • “Chloë is a pleasure to work with. She has an incredibly positive attitude, incredible work ethic, and excellent attention to detail. She is creative in her thinking and very thorough in her analysis. She is a strong communicator – working well with others and always getting the support and help that she needed to be successful. I would highly recommend Chloë for any UX position. She will work hard, calmly receive and act upon feedback, collaborate with others, and deliver strong results.”

    Megan Adolph
    Product Strategist at Workday

  • “It was clear during the interview process that Chloë was a true design practitioner. She joined an already well-established squad as a Product Designer. She integrated well within the product team as well as the overall design community. I was particularly impressed with the manner she took accountability for the User-Experience aspect of the product and understood that this went beyond just designing. She took the compulsory effort to understand the customer; ensured that she understood the problem; formed relationships with the other roles within the squad; and collaborated well with other designers. Chloë was a true asset to her product team. I believe it would be likewise for any of her future involvements.”

    Bafana Qwabe
    Design Leader at Mauritius Commercial Bank

  • “I had the privilege of working with Chloë on a project at Mauritius Commercial Bank, I learned a lot from her and she knew immediately how to adapt to and use the design system put in place. She is a source of proposals and does not hesitate to take initiative, and she constantly collaborates with designers in the team. She is organised and rigorous, and it is a real pleasure to work with her.”

    Camille Soldeville
    Senior Product Designer at Freelance

Let’s make something great.

Have a project in mind? I always love hearing from other professionals, and if you want to connect or talk about a project, I’m only a message away!